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YTBTN Travel Agent
Healing Nations With Vacations!
As
a Travel agent with our fully accredited, award winning host agency,
you can earn additional income by organizing travel for your customers.
Group travel is one of the best ways to do just that. Everyone is a
group waiting to happen! Check out the video for group ideas and travel
agent info! Earn while you see the world! http://www.surge365.com/rushing |
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Are
you doing everything you can for your clients? Make sure that you are
registering with preferred suppliers so that you are receiving direct
correspondence from them regarding promotions, incentives and training.
Some
suppliers require you to register yourselves, others require the YTB
registrations department to register you. For information, please visit
your RTA Back Office > Agent Resource Center > Advanced Tools >
Supplier Registration.
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CLIA Membership CLIA's 2020 Individual Membership Open
Membership raises your professional credibility and reputation within
the leisure travel industry and is designed to help you navigate the
cruise industry, attract more clients and increase your earnings. To join or renew, visit cruising.org.
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IMPORTANT - COMPLIANCE NOTE | Payment Policies
For those of you that are working directly with our travel suppliers, please note:
The YTB Travel Network Policies & Procedures should be read and
understood and strictly adhered to. The payment policies in place are
there to protect your client, YTB Travel Network & YOU.
Please
understand that you: Are an Independent Contractor and not an employee
of YTB Are legally and financially responsible for any mishandling or
misappropriation of funds Violation of this policy could result in
disciplinary action, such as suspension, lien on future travel
commissions, termination and in some cases even legal remedy which could
include criminal charges.
The only acceptable method of payment is
for you to collect a credit card and pass it on to the vendor. NEVER
accept cash. If your clients do not have a credit card, they can obtain
and use a pre-paid credit card or certified funds can be collected but
only made payable to YTB and sent to YTB for processing, per the below
Policies & Procedures.
Thank you for your cooperation in this
matter. If you have any questions, please don’t hesitate to contact the
YTB home office at 618-655-9477 or you may submit a Support Ticket from
your RTA Back Office.
The YTB Travel Network Policies &
Procedures as it relates to customer payments states: Section 2.5
GENERAL RESPONSIBILITIES OF AN RTA c. RTAs are very restricted in how
they may handle payments for products and services from their customers
and the following rules must be adhered to and will be strictly
enforced.
i.) RTAs MAY NEVER ACCEPT CASH FROM A CUSTOMER FOR THE SALE OF TRAVEL RELATED GOODS, UNDER ANY CIRCUMSTANCE
ii.) For travel related products; Checks, cashiers checks or money
orders from the customer are acceptable only if they are made out to the
COMPANY directly from the customer. Failure to mail said payments in a
timely manner may cause late fees or cancelled bookings. Any resultant
costs will be the sole responsibility of the RTA.
iii.) A customer’s
credit card information may never be accepted/processed by the RTA for
payment through any personal processor, such as PayPal, on any service
or product. For travel related products, a customer should purchase
directly from RTA Booking Engine or provide RTA/Travel Agent with credit
card along with a Third Party Credit Card Authorization. UNDER NO
CIRCUMSTANCE MAY AN RTA PROCESS A CUSTOMER’S CREDIT CARD THROUGH THEIR
OWN MERCHANT ACCOUNT, PAYPAL, OR OTHER PROCESSING ACCOUNT. Failure to
comply will result in disciplinary action. RTAs should never use their
personal funds to make payments, or make up for a shortfall in costs or
late deposits by a customer. Violation of payment policies may result in
disciplinary action, which may include prosecution.
iv.) Client
funds should only be applied to that client’s booking. In the event of a
group Booking, client funds should be properly allocated and never
applied to another passengers accommodations.
v.) RTA is required to
obtain a signed Third Party Credit Card Authorization each time a
customer credit card is used for the purpose of booking travel. This
form should be retained by the RTA for a period of 2 years from the date
of travel. The form should include the last 4 digits of the credit
card, with all other pertinent information. The form can be found in
your RTA Back Office > Agent Resource Center > Traveler Forms >
Third Party Credit Card. The purpose of this form is to protect you and
COMPANY from any potential claims of impropriety
. vi.) RTA is
required to make customer aware of travel insurance availability.
Customers who decline travel protection are required to sign an
Insurance Waiver found in your RTA Back Office > Agent Resource
Center > Traveler Forms > Insurance Waiver. |
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FROM ADOLFO'S DESK | Award-Winning Fun
Award season is in full swing, and the team and I are still buzzing
over all of our wins from 2019! We took home Cruise Critics’ Best
Service award in honor of our incredible onboard crew members. We also
won Travel Weekly’s Best Domestic Cruise Line for the fourth year in a
row, which recognizes all the fun we bring your clients all throughout
the U .S. And let’s not forget, we earned Best Family Cruise Line for
the second year in a row because no one delivers a family vacation like
we do! These are just some of the wins I’m most proud of, but the list
goes on. Huge thanks to everyone who voted for us. I know they say
winning isn’t everything but it sure feels good!
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YTB Travel Network is once again happy to announce our participation in
the 10th Annual WRRC Travel Expo & Business Training Event. This
year's event will be held at the RIO All Suites Hotel & Casino in
Las Vegas, NV, beginning with pre-activities on Tuesday, April 28
through Sunday, May 3.
YTB will be there, along with representatives from several of our
Preferred Suppliers for a day of live travel training and networking. I
hope to see you there!
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Join us on Tuesday, February 4, 2020 at 2:00 pm Central
for our weekly Travel Supplier travel training webinar. This week's
special guest will be Mona Mendoza with Apple Leisure Group.
You can also dial in using your phone. (571) 317-3112 Access Code: 461-405-277 |
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NEW RTAs! Join us on Wednesday, February 5, 2020 at 2:00 pm Central for our weekly "Welcome to YTB" webinars.
This webinar is open to all agents whether they have been here for 10
years, 10 months, 10 days or 10 minutes. During this roughly half hour,
we will provide a high level overview of the business, discuss your next
steps, teach you how to navigate your RTA Back Office and much more.
Welcome to YTB | Wed, February 5, 2020 at 2:00 PM - 2:30 PM CDT
You can also dial in using your phone. (224) 501-3412 Access Code: 662-909-317 |
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Join us for the next "Ladies of YTB" call on Monday, February 10, 2020 at 2:00 pm Central.
To join the call, please call 712-432-0900. Guest pin 738271#.
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 | Click here for February training calendar. |
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 | To watch the recent webinar with Trafalgar, click here. |
If you have missed any of the Supplier Webinars, you can view them in your RTA Back Office > Supplier Corner > Travel Webinars.
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Email addresses were obtained by the recipient voluntarily subscribing or agreeing to receive this newsletter.
Contact information, or to unsubscribe: 3 Ginger Creek Village Drive, Glen Carbon, IL 62034 | Phone 618.655.9477
CST # 2115270-70 FLA. Seller of Travel-Reg. No. St-39166 IOWA TA# - 1155 WA-UBI# - 603 352 940
HI-TAR# - 6999 (not a participant in the California Travel Consumer Restitution Fund)
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